Log

Log Download

When a device encounters an issue and on-site technical troubleshooting is not feasible, customers can export logs via local export, platform export, or text-based command export, and provide them to technical support to facilitate troubleshooting.

Exporting Logs Locally

1. Set Log level settings to detailed and save

   

2. Power off the device, insert the TF card/SD card into a computer, and view the card’s directory

Remote Log Download

1. Refer to Remote Access to log in to the device

2. Set Log level settings to detailed and save

   

3. In Log Download, search for logs from a specific date, check the box to download the corresponding logs